End users write genuine software reviews based on their own experience with the software. They include both the positive and the bad and are a useful source of information for other buyers of software. It is important to know where a reviewer’s source is from and what the goal of the software that they are reviewing. Reviewers who aren’t honest can have different reasons, ranging from genuine satisfaction and fair experiences to untrue motives.
To ensure the integrity https://www.original-software.net/ of a review, all reviews are subject to the following tests:
Identity Check – Every review will be checked for identifiers, such as the author’s name, job title, and email address to verify it was written by a real person. The review will not appear in the event that the reviewer is not able to be verified. Conflict of Interest Verify if the reviewer is in any way associated with the company being evaluated or is directly competing with the vendor, their review will not be published.
For clients, the exact process of verification and quality control apply to all reviews regardless of their rating or the product being review. This assures that all reviews are treated equally and without bias.
Vendors are urged to respond to any reviews even if they have negative ratings, as this is a fantastic opportunity to demonstrate that they are listening and that they are interested in their customers’ comments. Vendors shouldn’t try to influence reviews through the inclusion of a non-disparagement provision in contracts with customers, because this is in violation of federal laws.